“High Touch, not High Tech” Approach to Treatment"

Your physician will discuss the results of your sleep study with you as well as treatment recommendations.

If your treatment includes the use of therapeutic devices, a specialist from our Patient Education Center will be a great resource to you. A full-time specialist from our on-site, durable medical equipment (DME) sister company is responsible for patient education. Our unique follow-up program also includes 24-hour availability to our specialists.

Explanation of Your Treatment Plan

When you meet with one of our treatment specialists, he or she will again explain your diagnosed sleep disorder and the treatment plan as well as answer any questions you may have.

Your compliance with the prescribed therapy will determine your success. That is why our specialists are committed to helping you understand the benefits of using your prescribed therapy, the proper use and operation of your therapeutic device and how it can help improve your life on a daily basis.

Hands-on Practice

Our specialist will train and educate you on how to use your therapeutic equipment and accessories. The equipment will consist of a CPAP unit  (or BiPAP) unit, a humidification system, and accessories such as a mask, head gear and hose. The DME specialist will explain and demonstrate how to properly operate, use, clean and maintain your prescribed therapeutic device.

Next, you will practice proper use and operation of your equipment under our supervision to ensure that you are comfortable with equipment set-up and use.

Your specialist will explain other issues related to information you need to know, such as: how we identify the appropriate settings on the machines, type of filter to use, power requirements, safety issues, when and whom to call for replacement equipment parts and how to use the machine when traveling. He or she also will walk you through the equipment manual and refer useful information for once you are home.

Comprehensive Follow-up Program

Sleepcare Diagnostics is committed to helping patients be successful with treatment. As part of our unique follow-up program, one of our specialists will make a subsequent contact with you within 48 hours of your first home use of the equipment. The specialist can help you troubleshoot any problems over the phone if necessary. More follow-up calls will be made during this first critical month.

Based on the information gathered during these phone calls, you may be advanced to the next follow-up call frequency or kept at the current level until successful compliance is reached. This method allows us to successfully evaluate patient success, and to determine if additional training is necessary.

Long-term Success

Our specialists will continue to follow up with you on a long-term basis – at no cost to you or your insurance company. We want to be sure you continue to be compliant with treatment and that you benefit from your therapy. These periodic calls are also made to determine your equipment and supply status and equipment replacement or repair needs.

Privacy Statement