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Using Your CPAP System: Common Problems and Solutions

How do I turn my therapeutic device on and off?

Press the On/Off or Start/Stop Button on the top right of the device to start the airflow.
Adjust the mask and headgear until you have a comfortable fit and there is no airflow leaking into your eyes or making hissing sounds.
Press the Ramp Button on the top of the machine to start the ramp cycle. This reduces the pressure initially and allows you to fall asleep with less resistance. The air pressure will gradually increase over 15-30 minutes until your prescription pressure is reached.
If you are using a heated humidifier, press, hold for a few seconds, and release the Humidifier Button. You will see the humidifier icon appear in the screen on your machine and / or a light will go on close to the warmer.

Why does my mouth, nose and throat feel too dry when I wake up?

This is a sign that your humidifier setting is too low, or that you have problems keeping your mouth closed or there is a leak of air around the mask. You may need to change your humidification setting. To do this, refer to your User Manual or call Sleepcare Diagnostics. Alternatively, you may need to adopt strategies to keep your mouth closed or have your mask switched. Contact Sleepcare for help.

Why is there fluid in my mask?

This is a sign that either your humidifier setting is too high, or you might have filled your humidifier chamber with water above the "fill" line.

Why do I hear a "glubbing" noise in the tubing connected to my mask

This is also a sign that either your humidifier setting is too high, or you might have filled your humidifier chamber with water above the "fill" line.

How do I clean my equipment?

Refer to your Accessory Cleaning Instructions that you received from Sleepcare Diagnostics.

My machine worked earlier today, but at bedtime it would not work. What could be wrong?

Your power cord might be plugged into an outlet that is connected to a light switch that controls the power to that outlet. If so, plug it into a different outlet. Be sure to use a surge protector.

Sometimes when I travel or when I return home from traveling my machine won't turn on properly.

Try unplugging the cord and then plugging it back in. Sometimes the machine simply needs to be "reset" and doing this may fix the problem.